Gebruiksvoorwaarden

1. Introduction and Scope

These Terms of Service govern access to and use of orviannara.com (the “Website”) and set out the general terms applicable to purchases made through the Website. We provide an online shopping experience for furniture, with delivery to consumers in the Netherlands.

By using the Website, you agree to use it lawfully and responsibly. A purchase contract is formed in accordance with the applicable checkout process, the information presented before purchase, any relevant order confirmation, and applicable law. These Terms do not assume that browsing the Website alone constitutes acceptance of every contractual term.

Please read these Terms together with our relevant policies, including the Shipping Policy, Order Cancellation Policy, Returns and Refunds Policy, Privacy Policy, and Cookie Policy. Product-specific information and the details displayed during checkout also form part of the information relevant to your purchase.

Nothing in these Terms excludes, limits, or replaces mandatory consumer rights under applicable Dutch or European Union law.

2. User Accounts and Website Responsibilities

2.1 Responsible Website Use

When using the Website or placing an order, you agree to:

• Provide accurate, complete, and up-to-date information where required.
• Use the Website only for lawful purposes.
• Avoid activities that could interfere with the Website's security, functionality, or normal operation.
• Avoid attempting to gain unauthorised access to the Website, its systems, or another person's information.

If customer accounts are available, you should keep your login credentials confidential and notify us promptly if you suspect unauthorised access. Account-related features and requirements apply only where such features are actually provided.

2.2 Website Information and Availability

We make reasonable efforts to present Website information clearly and accurately and to operate the Website appropriately. However, online content may occasionally contain errors, become outdated, or be temporarily unavailable because of maintenance, technical issues, or circumstances beyond our reasonable control.

We will address material errors appropriately and in accordance with applicable law. We do not guarantee uninterrupted access or that every page will always be error-free.

2.3 Responsibilities and Liability

You are responsible for providing accurate order information and using the Website lawfully. We are responsible for meeting our obligations under applicable law, including obligations relating to consumer contracts, product conformity, delivery, refunds, and personal data protection.

Any limitation of liability applies only to the extent permitted by applicable law. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded or restricted, including mandatory consumer protections.

3. Products, Stock Availability, and Pricing

3.1 Product Information

We provide product descriptions, photographs, specifications, prices, and availability information to help you make informed purchasing decisions. Product information is intended to represent the products offered reasonably and accurately.

Colours and visual details may appear differently depending on your screen, device settings, or lighting conditions. Such differences do not excuse materially misleading product descriptions or a failure to meet applicable legal requirements.

If you need clarification about a product before ordering, please contact customer service.

3.2 Availability

Product availability may change. If a product becomes unavailable or an issue arises that affects an order, we will handle the matter transparently and in accordance with the applicable contract and law.

We will not rely on an availability statement to remove rights you may have under applicable consumer law.

3.3 Prices, Taxes, and Delivery Charges

Prices and applicable delivery charges will be presented before you complete your order, as required by law. Applicable taxes, mandatory charges, and any discounts will be disclosed in the relevant product information or checkout process, as applicable.

Our current standard delivery charges for orders delivered within the Netherlands are:

• Orders below €80.00: €8.99 shipping fee.
• Orders of €80.00 or more: Free shipping.

The applicable delivery fee is shown during checkout. For details, please consult the Shipping Policy.

If a product listing or price appears to contain an error, we will assess and address it lawfully and transparently. We will not treat every apparent error as automatically cancelling a contract or give ourselves an unrestricted right to change an agreed price. Any correction or proposed resolution will respect applicable contractual and consumer rights.

4. Orders and Payment

4.1 Placing an Order

To place an order, select the products you wish to purchase, provide the requested order and delivery information, review the order details, and complete the checkout steps presented on the Website.

Before submitting your order, check the product selection, quantities, delivery address, applicable charges, and payment details carefully. You are responsible for ensuring that the information you provide is accurate.

The legal effect of submitting an order, any subsequent order confirmation, and payment will depend on the checkout process, the information presented to you, the relevant contractual terms, and applicable law.

4.2 Accepted Payment Methods

The payment methods presented for use on the Website are:

• Visa
• Mastercard

The options available for a particular order are those displayed during checkout. We do not represent that other payment methods are available.

Payment is subject to the applicable checkout process and the requirements of the relevant payment method. We cannot guarantee that every payment attempt will be approved.

4.3 Payment Problems and Security

If a payment fails or its status is unclear, check the checkout information and your payment account before attempting another payment. This can help avoid duplicate payment attempts. If you remain uncertain, contact customer service and provide your order number where available.

For your security, do not send full payment card numbers, CVV security codes, passwords, or one-time authentication codes through ordinary email or telephone conversations.

For additional information, please consult our Payment Methods page.

4.4 Order Changes and Cancellations

Requests to cancel an order before dispatch are handled under our Order Cancellation Policy. Once an order has been dispatched, the ordinary pre-dispatch cancellation process may no longer be available. However, this does not remove any statutory withdrawal rights or other remedies that apply after dispatch or delivery.

5. Shipping and Delivery

5.1 Delivery Area and Charges

We deliver to addresses in the Netherlands.

The current shipping charges are:

• Orders below €80.00: €8.99.
• Orders of €80.00 or more: Free shipping.

The applicable shipping fee is displayed during checkout.

5.2 Processing Time

Order processing generally takes 1–3 business days after the order is confirmed.

• Orders placed before 6:00 PM Netherlands local time on a business day begin processing that business day.
• Orders placed after 6:00 PM, on weekends, or on applicable public holidays begin processing on the next business day.

Business days are Monday through Friday, excluding applicable public holidays. Processing beginning on a particular day does not mean the order will necessarily be dispatched that same day.

5.3 Estimated Transit Time and Carriers

After dispatch, estimated transit time is 7–12 business days. This is an estimate, not a guaranteed delivery date. Transit time is separate from the order processing period.

Depending on the order, item, and logistics arrangements, delivery may be handled by DHL, UPS, or FedEx. The carrier used may vary.

Actual delivery timing can be affected by circumstances such as carrier operations, weather, address issues, or other events affecting transport. If a delay occurs, we will address it in accordance with the applicable contract and legal obligations. Nothing in these Terms removes any mandatory rights you may have if delivery is delayed or an order is not delivered.

5.4 Delivery Information and Problems

Please provide a complete and accurate delivery address when ordering. If you need to request an address change or cancellation, contact us as soon as possible. Changes after dispatch may depend on the carrier and cannot be guaranteed.

If an item arrives damaged, appears to be missing, or is incorrect, or if a parcel is delayed or appears to be lost, contact customer service promptly. Please provide your order number and, where available, relevant photographs or other details so we can investigate. Any request to report a problem will be handled consistently with applicable law.

Applicable taxes and charges are included in relevant product prices or disclosed at checkout, as applicable. Customs procedures and charges, where relevant, depend on the circumstances of the shipment and applicable law. We will not rely on these Terms to impose undisclosed charges contrary to legal requirements.

For complete information about processing, shipping, tracking, delivery delays, and delivery issues, please consult the [Shipping Policy] (INSERT VERIFIED SHIPPING POLICY URL).

Publication requirement: Replace INSERT VERIFIED SHIPPING POLICY URL with the verified internal URL before publishing. This placeholder is not a functioning link.

6. Order Cancellation

6.1 Requests Before Dispatch

You may request cancellation before your order has been dispatched by contacting us at care@orviannara.com or +81 246-61-2743. Please provide your order number and clearly state that you wish to cancel.

A cancellation request is handled under our established cancellation process. Unless applicable law provides otherwise, a request should not be treated as confirmed until we confirm the cancellation. Eligible cancellations of orders that have not been dispatched receive a full refund in accordance with the Order Cancellation Policy.

6.2 Orders Already Dispatched

Once an order has been dispatched, it generally cannot be cancelled through the ordinary pre-dispatch cancellation process, and we cannot guarantee that a shipment can be intercepted.

This does not remove or restrict statutory consumer withdrawal rights that may apply after dispatch or delivery. If the ordinary cancellation process is no longer available, you may follow the applicable withdrawal and return procedures.

6.3 Refunds Following Cancellation

Approved cancellations are refunded in accordance with the Order Cancellation Policy and applicable law. Refunds are generally made to the original payment method where appropriate. Any applicable statutory refund deadlines and rules concerning delivery charges will be respected.

For further details, please consult the [Order Cancellation Policy] (INSERT VERIFIED ORDER CANCELLATION POLICY URL).

Publication requirement: Replace INSERT VERIFIED ORDER CANCELLATION POLICY URL with the verified internal URL before publishing. This placeholder is not a functioning link.

7. Returns, Exchanges, and Refunds

7.1 Returns and Withdrawal Rights

You may request a return in accordance with our Returns and Refunds Policy and applicable consumer law. The existing policy provides a 14-day period after receipt to request a return, subject to applicable statutory rules, exceptions, and any special rules relevant to the order.

Where a statutory right of withdrawal applies, the withdrawal period generally begins on the day after you or a person you designate takes physical possession of the goods. Special rules may apply to orders containing multiple goods or deliveries. The applicable legal period and exceptions take precedence over any simplified summary in these Terms.

To request a return or exercise a withdrawal right, contact customer service and provide your order number and relevant details.

7.2 Return Labels and Costs

Under the existing return process, an electronic return label is emailed after the return is approved. You can download and print the label. If you cannot print it, contact customer service for assistance.

For a change-of-mind withdrawal, direct return costs may be your responsibility only where permitted by law and where the required information was provided to you in advance. Reasonable return costs for damaged, defective, or incorrectly supplied items are borne by us where required under the applicable policy and law.

No restocking fee is imposed under the existing Returns and Refunds Policy. Any lawful reduction in a refund because of diminished value will be assessed in accordance with applicable law, including rules concerning handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

7.3 Exchanges and Refunds

The existing policy does not provide a direct product exchange service. If you want a different item, you may contact customer service to discuss the available options, without any guarantee that an exchange can be arranged.

Refunds are handled after the returned item has been received and checked, in accordance with the existing policy. The policy states that the refund process is generally initiated within 1–3 business days after verification. The time required for funds to reach your account may depend on the payment provider.

This operational estimate does not replace any statutory refund deadline. For a statutory withdrawal, the refund is generally due within 14 days after notification of withdrawal, subject to the legal conditions that permit withholding it until the goods have been returned or evidence of dispatch has been provided. Applicable rules concerning standard delivery costs and other refund entitlements will be respected.

Nothing in these Terms limits mandatory remedies for goods that are defective, damaged, incorrectly supplied, or otherwise fail to conform to the contract.

For full details, please consult the [Returns and Refunds Policy] (INSERT VERIFIED RETURNS AND REFUNDS POLICY URL).

Publication requirement: Replace INSERT VERIFIED RETURNS AND REFUNDS POLICY URL with the verified internal URL before publishing. This placeholder is not a functioning link.

8. Privacy and Data Protection

We may process personal data as necessary for relevant Website activities, including:

• Managing orders and deliveries.
• Processing payments and refunds.
• Responding to customer enquiries.
• Maintaining Website security.
• Meeting applicable legal obligations.

The actual purposes and legal bases for processing depend on our verified practices, the circumstances of the processing, and applicable law. Where applicable, personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection requirements.

Depending on the circumstances and applicable legal conditions, you may have rights to access or correct your personal data, request erasure or restriction of processing, receive certain data in a portable format, object to particular processing, or withdraw consent where processing is based on consent. These rights are subject to the conditions and exceptions provided by law.

Accepting contractual terms does not, by itself, constitute consent to every form of personal data processing or marketing activity.

Please consult our Privacy Policy for more information about data collection, processing purposes and legal bases, data sharing, retention, international transfers, and how to exercise your rights. Our Cookie Policy provides further information about cookies and similar technologies.

9. Disputes and Applicable Law

9.1 Contact and Resolution

If you have a concern about an order, product, payment, delivery, cancellation, or return, you may contact customer service so we can review the matter and discuss an appropriate resolution.

Contacting us informally is not a mandatory precondition to exercising statutory rights, submitting a complaint to a competent authority, or bringing legal proceedings where available under applicable law.

9.2 Consumer Rights

Consumers retain the mandatory rights and protections available under applicable Dutch and European Union law. These may include rights relating to distance contracts, statutory withdrawal, delivery, conformity of goods, refunds, and remedies for non-conforming products.

Nothing in these Terms is intended to deprive you of mandatory protections that apply to your transaction.

9.3 Applicable Law and Jurisdiction

The law applicable to a particular transaction and the courts with jurisdiction must be determined in accordance with relevant legal requirements, including the circumstances of the contract, the legal identity and place of establishment of the Website operator, and any applicable Dutch or EU consumer protection rules.

A contractual choice of law, where validly made, cannot deprive consumers of mandatory protections that apply to them under relevant law. These Terms do not state that Japanese law exclusively governs every transaction or that consumers must bring all claims before courts in Japan.

The operator's full legal identity and place of establishment have not been confirmed in the information available for these Terms. Any definitive governing-law or jurisdiction clause should therefore be reviewed and confirmed before publication. Consumers may have access to competent courts or applicable consumer dispute-resolution mechanisms where provided by law.

10. Changes to These Terms

We may update these Terms when necessary to reflect changes in Website operations, policies, or legal requirements. Updated Terms will be published on the Website with an appropriate indication of the revision where applicable.

A change to these Terms does not automatically alter a contract already concluded or remove rights that have already arisen. Changes affecting an existing contract will be handled in accordance with the contract and applicable law. Where a change requires notice or consent, the relevant legal requirements will apply.

11. Contact Information

For questions about these Terms, orders, payments, shipping, cancellations, returns, or refunds, please contact us using the details below.

• Website: orviannara.com
• Email: care@orviannara.com
• Phone: +81 246-61-2743
• Address: Maruyama 2-14-3, Isogo-ku, Yokohama, Kanagawa 235-0011, Japan
• Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM.
• Delivery Area: The Netherlands